Refund policy

Last updated: 10 November 2026

We want you to feel safe paying for ReadyRole. This page explains, in plain words, when you can get your money back and how.

The short version

• You can ask for a full refund within 7 days of paying, as long as you have completed 3 paid lessons or fewer (less than 25% of the 13 paid lessons) and you have not submitted the capstone project for its full review.
• Payments that went wrong (charged twice, charged but your plan did not open) are always refunded in full.

Basic and Pro plans

Each payment buys 90 days (3 months) of access to the plan you chose; it is not a subscription and there is no automatic renewal. These are payments for digital course content that opens immediately. Because you can use digital content right away, refunds are limited to the conditions above. After 7 days, or once you have used more than that, the payment is not refundable.

The Pro plan is coming soon and is not on sale right now; its expert review of your whole project and its mock interview are not available yet. The next rule applies only once the expert review opens: after you have requested that expert review, the Pro payment is no longer refundable. If you paid for Pro and have not requested the expert review, you can still get back the difference between Pro and Basic within 7 days.

Upgrade from Basic to Pro

The same rules apply to the upgrade payment, counted from the day you paid for the upgrade.

One-Click Apply batches (coming soon)

One-Click Apply is not open yet. Once it opens: if a batch has not been sent to any company yet, you can cancel it and get the batch fee back. Once applications are sent, the fee for that batch is not refundable.

Launch offer

Refunds are for the amount you actually paid. If you get a refund for a Pro plan bought at the launch-offer price, your launch-offer spot is released.

Friend codes and reward codes

If you paid with a friend code, the refund is for the amount you actually paid. If a friend's payment is refunded, the reward code that came from it is cancelled if it has not been used yet. Reward codes have no cash value and are not refundable.

How to ask for a refund

Message us on WhatsApp at +20 120 140 0249 from the email or phone number on your account. Tell us your account email and the date of the payment. We reply within 2 working days.

Approved refunds go back the way you paid: an InstaPay payment (Egypt) is sent back by InstaPay transfer to the account it came from, and a card payment (Saudi Arabia) is refunded to the same card through our card payment provider, Moyasar. Banks usually show a card refund within 7–14 working days.

Your legal rights

This policy does not take away any rights you have under the consumer protection laws of Egypt, Saudi Arabia or your country.